Arabic Speaking Customer Support Associate (EU Time Zone)

About the Role Our client is seeking an Arabic Speaking Customer Support Associate to join its growing Customer Support team. This is an excellent opportunity for a customer-focused professional who enjoys delivering exceptional service, solving problems, and building strong relationships with clients in the Arabic speaking markets. As a key member of the Customer Support team, you will act as the primary point of contact for Arabic-speaking clients, ensuring a seamless customer experience while collaborating closely with internal teams to continuously improve service quality. This is a hybrid position for candidates based in Malaysia willing to work in the EU time zone Key Responsibilities Deliver exceptional customer support to clients within the Arabic speaking markets across multiple communication channels. Respond promptly and professionally to customer enquiries, ensuring a positive client experience. Assist customers with technical questions and account-related issues. Gather and communicate customer feedback to improve products, services and the overall customer journey. Provide valuable insights into the effectiveness of marketing campaigns based on client interactions. Collaborate with internal stakeholders to resolve customer issues efficiently. Maintain accurate records of customer communications and support activities. Contribute to continuous improvements in customer service processes and best practices. Candidate Profile Essential Native-level Arabic speaker. Fluent English, both written and spoken. Minimum of 2 years' experience in Customer Support, Customer Success or a similar client-facing role. Strong communication and interpersonal skills. Ability to work independently in a fully remote environment. Excellent organisational and time-management skills. Preferred Previous experience within online services, fintech, technology or digital businesses. Exposure to analysing customer feedback or marketing campaign performance. Highly motivated with a proactive mindset. Creative problem-solving skills. Analytical approach to customer interactions and continuous improvement. Ability to build strong relationships with both customers and internal teams. Working Arrangement Location: Hybrid - Malaysia (EU Time Zone) Working Hours: Monday to Friday Standard shift between 08:00–17:00 CET or 06:00–15:00 CET (8 working hours including a 1-hour lunch break). Saturday work, required once or twice per month on a rotational basis. Reporting Line Reports to: Customer Support Manager What Success Looks Like The successful candidate will quickly build trust with customers, consistently deliver an outstanding support experience, contribute valuable customer insights, and become a reliable partner to both clients and internal teams. Why Join? Hybrid role with an international team. Opportunity to support a dynamic and growing global business. Collaborative and multicultural working environment. A role where your customer insight will directly influence business improvements and customer satisfaction.